Admissions Operations Specialist

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Who we are
Across the country, college completion rates are abysmal. Nationwide, the average student takes 6.5 years to earn a BA. Countless students enrolled in college — up to 85% of low-income students — never earn a bachelor’s degree at all.

We think this status quo is unacceptable. At Concourse Education, we’re creating a new college experience to help our students (who are working parents, activists, aspiring teachers, Dreamers, and more) earn a rigorous, affordable, and job-relevant bachelor's degree. We recruit students who have dropped out of college or never started, enroll them in a special type of online degree program, and support them with one-on-one coaching, a community of peers, tactical supports like a free laptop and support navigating financial aid, and a brick-and-mortar campus.

We’re a young organization — we were founded in late 2017, and launched in fall 2018 with our first students — but we have big aspirations. And we’re already seeing results; our first students are now graduating with their associate’s degrees (a first step en route to the BA) in as little as 6-7 months. We’ve also got great partners (like Oakland Unified School District, Year Up, College Track, KIPP Bay Area, and others), and funders (like, the Walton Family Foundation, the Chamberlin Family Foundation, Schmidt Futures, and the Doris & Donald Fisher Fund).

Why we need you
After a year of perfecting our program model, we’re getting ready to grow. As our Admissions Operations Specialist, you’ll work on the front lines of this growth, managing and supporting all aspects of our admissions process.

You’ll work directly with prospective “fellows” (what we call students), supporting them as they navigate our application and onboarding process. But you’ll do more than just execute; you’ll also help us think critically about how we communicate with applicants, how we manage our admissions process and pipeline, and how we can best set up new fellows for success.

Who you are

  • You’re a “people person” who draws energy from relationships and working with others. You are exceptional at quickly building rapport with people that you’ve just met. You’re charismatic, but more importantly, you care.

  • You sweat the small stuff and are meticulous about documenting, communicating and organizing your work.

  • You love using technology and have a knack for using and customizing tech systems.

  • You hustle (in the best sense of the word) and are relentless in pursuing your goals. You love the thrill of a big, meaningful challenge and aren’t easily discouraged.

  • You’re creative, adaptable, and like variety.

  • You’re an excellent writer and a keen communicator. You can readily tailor a message for a variety of audiences.

  • You’re thrilled by the idea of building a new college experience from (just about) scratch. In particular, you care deeply about supporting students who’ve traditionally been underserved by incumbent education options.

  • You have a bachelor’s degree, or are studying for one. Even better if you worked while attending college, attended a community college en route to a BA, were an adult or parent learner, or in some other way deviated from the so-called “traditional” path.

In general, we care less about your specific work experience and background than your abilities, character, hustle, eagerness to grow, and belief in our mission of building a better college experience for low-income and working students.

Why you should apply

In your role, you’ll make a difference by helping us find, support, and onboard students who otherwise might not earn a college degree. Your work will directly benefit students like Myiah, who writes:

“I enrolled into the Concourse program in October of 2018 and I will have my AA degree in the next two weeks! I did it in 6 months! I was able to make it happen because of the program's flexibility and ALL of the supports the program offers.”

If you join us, you’ll also become part of a small but mighty team tackling a huge problem with real consequences. You can also expect to grow — a lot. We’re committed to doing everything we can to help you achieve your professional and learning goals. This probably won’t be your last job, but we want to make it one of the jobs you’re most proud of.

The nitty gritty

  • This is a full-time role based in Richmond, CA (a 5-minute walk from BART), with frequent local travel, occasional evening/weekend hours, and an option to work remotely 1-2 times a week

  • We’re looking to fill this role as soon as possible, and will consider applications as they’re submitted.

  • We offer health benefits and 29 days of paid time off per year (including 15 days PTO and 14 recognized holidays and office closures).

  • Compensation is commensurate with experience.

How do I apply?

If you think you’re the right person for this job, please fill out the form below. If your application is a good fit, someone from our team will reach out with next steps.


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*Concourse Education is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.